Refund Policy

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This Refund Policy (“Policy”) applies to all purchases made directly through www.crumbandquiggles.com (“Website”). Please read this Policy carefully before making a purchase. By placing an order through this Website, you acknowledge that you have read, understood, and agree to the terms set forth below.

1. Scope

This Policy applies exclusively to books and merchandise purchased directly from Crumb and Quiggles through the official website.
Purchases made through any other website, online marketplace, bookstore, or third-party vendor (including, but not limited to, Amazon or IngramSpark) are not eligible for a refund from Crumb and Quiggles.
For those purchases, customers must refer to the refund or return policy of the retailer from which the item was purchased.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must have been purchased directly from www.crumbandquiggles.com.

• The refund request must be submitted within seven (7) calendar days of delivery.

• The item must be returned in its original condition and packaging, free from signs of use or damage.

• Proof of purchase (such as an order confirmation or receipt) must be provided.

Crumb and Quiggles reserves the right to refuse refund requests that do not meet the above criteria.

3. Refund Request Procedure

To initiate a refund request, please contact our customer support team at:
📧 contact@crumbandquiggles.com

Please include the following information in your message:

• Full name and contact information

• Order number

• Description of the item(s) and reason for the refund request

Our team will review your request and provide return instructions if applicable. Refunds will be issued to the original form of payment once the returned item has been received and inspected.

4. Non-Refundable Items and Costs

• Shipping and handling charges are non-refundable.

• Any promotional, sale, or discounted items may be final sale, as noted at the time of purchase.

• Crumb and Quiggles is not responsible for lost or damaged return shipments.

5. Third-Party Purchases

Crumb and Quiggles cannot issue refunds, replacements, or exchanges for books or merchandise purchased from third-party sellers or retailers.
Customers who purchased items through other vendors are encouraged to review that seller’s refund or return policy and contact them directly for assistance.

6. Contact Information

If you have any questions regarding this Refund Policy or need assistance with a purchase made through our website, please contact us at:
📧 contact@crumbandquiggles.com

Disclaimer

Crumb and Quiggles reserves the right to modify, amend, or update this Refund Policy at any time without prior notice. Any changes will take effect immediately upon posting to this page. Customers are encouraged to review this Policy periodically to stay informed of any updates.